If we had to sum up Epic’s User Group Meeting 2024 in two words, they’d be “continuous improvement.” Epic’s new Gold Stars criteria take things to a whole new level—beyond installing new features.

The real spotlight is on how well your team adopts Epic and the impact it’s having on clinical and financial outcomes. And we strongly believe that’s what matters most!

In this issue, we’ll walk you through what these changes mean for your health system and how to level up your Gold Stars. Let’s get ready for 2025!

Now let’s jump into the first question circling through your mind

What is really changing?

In short, Epic is now looking at how well Epic is used, not just what’s installed. They’ll be evaluating how organizations are using Epic features to improve clinical workflows, patient care, and operational efficiency. Metrics like user engagement, system optimization, and measurable improvements in outcomes and financial performance are now the stars of the show.

So… What Should I Really Do? (Yep, we hear you loud and clear!)

Let’s get to it. Here’s a quick look at the 5 Steps to Achieve Epic Gold Stars Improvements:

1. Discovery: Review the current Epic system, policies, and clinician feedback.
2. Strategic Planning: Develop a plan to enhance efficiencies and adjust configurations.
3. Implementation: Execute changes to streamline documentation and reduce delays.
4. Measure of Success: Analyze impact and compare to best practices, focusing on patient access and revenue cycle management.
5. Sustainability: Maintain certifications, foster relationships with Epic, and continually refine the system.

Now, imagine you’ve identified the EHR features that need adopting, reviewed Epic policies, and gathered insights from your clinicians. What’s next? It’s time for planning and implementation!

Here’s the kicker: any change needs solid training and clear communication. This is where Jeeves shines, playing a pivotal role in helping you achieve Epic Gold Stars.

Why Jeeves?

Streamlined Communication: Jeeves simplifies the sharing of updates and changes with all stakeholders, ensuring everyone stays informed and aligned throughout the implementation process.

End-user Training: Effective training is crucial for any successful transition. Jeeves excels in delivering bite-sized microlearning videos, designed specifically for busy healthcare professionals. These short, engaging modules allow clinicians to absorb information at their own pace, enhancing their understanding of Epic features.

Just-in-Time Training: A standout feature of Jeeves is its Just-in-Time training capability. Clinicians can access relevant training resources precisely when they need them—right at the moment of care. This immediate support helps bridge knowledge gaps and reinforces learning, ensuring users can confidently apply Epic’s features in real-time.

Empowering Clinicians: By utilizing Jeeves, you’re fostering a culture of continuous improvement. Clinicians feel supported and empowered to use Epic effectively, which directly contributes to improved patient outcomes and higher financial performance.

With Jeeves in your toolkit, you’ll be well-equipped to tackle the challenges of the new Gold Stars criteria and pave the way for sustained success.