What Do Clinicians Do When They Are Stuck in Their Workflow?

We tend to ask this question a lot: How do you solve everyday EHR challenges? And the answers we get are always revealing. Many believe their job is complete once the onboarding training is done.

But here’s the truth: training can’t end there—especially not for clinicians. According to KLAS research, 42% of nurses feel their initial EHR training was insufficient, and 32% report that their training wasn’t specific to their workflow. These gaps lead to frustration, decreased efficiency, and ultimately impact patient care. And it’s not just nurses—without regular reinforcement, people tend to forget 60% of what they’ve learned within hours.

So, what happens next?

Imagine the typical day for one of your clinicians. They’re in the middle of their workflow, trying to complete a task they might’ve learned during onboarding, but can’t remember a crucial step. What if, at that moment, they could access exactly the information they need—instantly? How much would that improve their confidence, efficiency, and ultimately, patient outcomes?

It’s like giving them a quick, in-the-moment refresher that not only solves the immediate issue but also strengthens their knowledge over time. That’s why ongoing learning and Just-in-Time training are so critical.

And here’s the best part: KLAS research shows that healthcare organizations providing adaptive, ongoing EHR training report significant increases in clinician satisfaction and workflow efficiency.

Long story short?

Onboarding is only the beginning. Clinicians need continuous, in-the-moment support that doesn’t interrupt their workflow—and that’s where the real value lies.

At Jeeves, we get this! That’s why we continuously enhance our AI-powered Just-in-Time training platform to help EHR users seamlessly access the training they need right when they need it.